《789’s Cross-Border Car Service Process: From Booking to Payment》

阿漆Alphard
5 days ago
2 min read

Transparent and Reliable Cross-Border Car Service Process with 789

To help every client understand our operation procedures clearly, we present the 789 cross-border car service process in five major steps. Whether for business, family visits, or daily travel, this guide ensures you fully grasp each phase from inquiry to final payment.

Infographic showing 789’s cross-border car service process, from inquiry to payment — Step-by-step guide to 789’s cross-border car service process

✅Step 1: Inquiry and Quotation

Clients may contact us via website, WhatsApp, or email with basic trip details such as departure time, pickup and drop-off points, number of passengers, and whether airport pickup is required. Based on the provided details, we will offer a quotation. Business clients may also request a formal quote for internal approval.

✅Step 2: Booking Confirmation and Reservation Order

Once the booking is confirmed, we will issue a "Reservation Order" detailing the service arrangement and estimated cost. Final charges may vary depending on actual circumstances such as mid-route stops, detours, or waiting times. All possible additional fees are clearly listed in the “Terms and Conditions” section of the order for client review before confirmation.

✅Step 3: Pre-Departure Reminders and Contact

In special cases such as bad weather or major traffic events, our staff will proactively send reminders to assist your preparation. Drivers may also contact passengers in advance to reconfirm pick-up locations and details.

✅Step 4: Invoice Issuance After Trip Completion

Upon completion of the trip, we will issue an official invoice based on actual conditions. If there were additional services (e.g., stopovers or waiting time), they will be clearly stated. Clients may pay via FPS, bank transfer, deposit, or cheque. The payment term usually ranges from 3 to 30 days, and monthly settlement may apply depending on your membership level or contract. We typically do not require advance payment unless for peak periods like Chinese New Year or special arrangements, which will be explained during booking.

✅Step 5: Payment and Feedback Invitation

Once payment is received, a formal receipt will be issued. We also invite you to share feedback about your experience, helping us continue to improve. This concludes the entire 789 booking and service journey. Thank you for choosing us.