Contact Us
We provide multiple contact methods, including WhatsApp, email, telephone, and an online form. To ensure that we can provide accurate quotations promptly, we recommend supplying full details when making an enquiry, especially precise locations, as cross-boundary transfer fares are calculated based on route distance.
Enquiry and Booking Guidelines
Fare Enquiry for Transfer Services
To obtain a quick quotation, please provide at least:
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The full address of the departure point
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The full address of the destination
For a more accurate quotation, we recommend also including:
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Whether additional stops are required (please provide the number and full addresses if applicable)
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The travel time (surcharges apply for late-night hours)
Please note that our company only provides chartered car services and does not offer ride-sharing. Charges are calculated on a per-vehicle basis, with a maximum of six passengers. For seven passengers, an eight-seater vehicle can be arranged at an additional cost.
Service Reservation
When making a booking, please provide basic details including date, time, departure location, destination, number of passengers, luggage quantity and size, and travel documents. New clients who are using our services for the first time will also be required to submit basic information. A “New Client Form” can be requested from our customer service team.
Other Enquiries
Besides fare quotations and bookings, clients may also contact us for other related queries. We are happy to provide assistance wherever possible. Common enquiries include estimated travel time and suggested departure times.
Contact Methods
WhatsApp (Preferred)
WhatsApp is the fastest and most convenient way to contact us. Regardless of language, location names can be clearly conveyed, and fare quotations provided in writing for better clarity. Replies are handled fairly based on the time and importance of the enquiry.
To contact us via WhatsApp, click the icon or enter: +852 5933 3789.
Email is also a clear written communication method, especially suitable for business clients. However, please note that emails may sometimes be filtered into the junk mailbox.
To contact us by email, click the icon or enter: [email protected].
Service Hotline
Telephone contact provides instant communication but can only handle one client at a time. There may be occasions when calls cannot be connected or are directed to voicemail. Environmental factors may also cause misunderstandings (such as dates, times, or charges). Therefore, we generally recommend contacting us via WhatsApp or email.
Telephone calls are mainly for urgent issues during an ongoing journey. For emergencies, please call us directly.
Service Hours
General Enquiries
Mon–Fri: 09:00 – 18:00
Sat, Sun & Public Holidays: Closed
(Including billing enquiries, price enquiries, and other non-booking related queries)
Fare Enquiries
Mon–Sun: 09:00 – 21:00
Cross-Boundary Car Reservations
Mon–Sun: 09:00 – 21:00
Transfer Services
24/7
In case of urgent situations, we will do our best to assist outside office hours, but response times may be slower.
Conclusion
Whether or not you ultimately choose our services, we sincerely welcome your enquiries. We are happy to provide advice on cross-boundary transfer arrangements, travel planning, and even questions that other companies may not be able to answer immediately, helping you make the right decision.
We also welcome price comparisons. While our charges are not the lowest in the market, they reflect professional standards. We are committed to providing reliable services at reasonable and transparent value, rather than focusing solely on low pricing.
For the latest updates and news, follow us on:
Online Form
You may also fill out the online form below to submit your enquiry or booking, and we will process it as soon as possible.